Why WhatsApp Matters for Business in Indonesia
Indonesia has over 100 million active WhatsApp users. Your customers are already on WhatsApp — the question is how to communicate professionally at scale.
Feature Comparison
| Feature | Regular WA | WA Business API |
|---|---|---|
| Sender ID | Phone Number | Brand Name |
| Verified Badge | No | Yes — Green Check |
| Broadcast | Max 256 | Unlimited |
| Multi-device | 4 devices | Unlimited agents |
| API | No | Full REST API |
| Chatbot | No | AI Chatbot |
When to Upgrade?
- Sending 1,000+ messages/day
- Need CRM integration
- Want chatbot automation
- Need multi-agent CS
- Want verified professional presence
Pricing
Activation: Rp 2,300,000 (one-time). Per message: Rp 400-700 depending on category.